Tenant Knowledge Center

This page is a collection of frequently asked questions from tenants.  Please select the topic you are interested in to view helpful information.

It is important to note that properties may have policies and procedures in place that differ from the guidance found here yet are still compliant with HUD guidelines.

This guidance is intended only for tenants within the PBCA housing portfolio administered by California Affordable Housing Initiatives, Inc.

Frequently Asked Questions

The CAHI Contact Center is available to assist you with any questions related to the Project-Based Section 8 Housing Program.  Our knowledgeable, experienced representatives can be reached toll-free at 1-800-982-5221, English TTY:1-800-735-2929, Spanish TTY:1-800-855-3000, or you may send an email to PBCAContactCenter@cgifederal.com.

Hours of operation are 8am to 5pm (PST), Monday through Friday. Voicemails/emails received after 5pm (PST) will receive a response the following business day.  

The CAHI Contact Center cannot become actively involved in the resolution of legal matters such as eviction proceedings. If you require legal assistance, please contact an attorney or click here for a listing of California Legal Aid offices.

**The pages and/or information contained in this section are for informational purposes only and do not replace HUD guidance**