There may be times when the source of EIV information makes an error when submitting or reporting information about tenants. Neither HUD or the property owner can correct data in the EIV system, only the originator of the data can correct the information. When data is corrected by the source or the originator, HUD will obtain the updated information with its next computer matching process.
Employment and wage information reported in EIV originates from the employer. If you dispute the accuracy of the information in EIV that was provided by your employer and after additional third party verification obtained by the owner/agent determines that the information is not accurate, you should contact the employer directly, in writing, to dispute the employment and/or wage information and request that the employer correct the information. You should provide the owner/agent with a copy of this written correspondence.
Unemployment benefit information reported in EIV originates from the local State Workforce Agency. If you disagree the accuracy of the information in the EIV system that was provided by the SWA and after additional third party verification is obtained by the owner and it is determined that the information is not accurate, you should contact the SWA directly, in writing, to dispute the unemployment benefit information, and request that the SWA correct erroneous information. You should provide the owner a copy of the written correspondence.
SS and SSI benefit information reported in EIV originates from the Social Security Administration (SSA). If you dispute the accuracy of the information in EIV that was provided by the SSA and after third party verification obtained by the owner/agent determines that the information is inaccurate, you should contact the SSA at 1-800-772-1213, or visit the local SSA office and request the erroneous information be corrected. SSA local office information is available in the local telephone directory or online at http://www.socialsecurity.gov.
Identity Theft. Incorrect information in the EIV system may be a sign of identity theft. Sometimes someone else may use an individual’s SSN, either on purpose or by accident. SSA does not require an individual to report a lost or stolen SSN card, and reporting a lost or stolen SSN card to SSA will not prevent the misuse of an individual’s SSN. A person using an individual’s SSN can get other personal information about that individual and apply for credit in that individual’s name.
If you suspect that someone is using your SSN, you should:
1. Check your Social Security records to ensure your records are correct (call SSA at 1-800-772-1213);
2. File an identity theft complaint with the Federal Trade Commision (call FTC at 1-877-438-4338, or visit their website at http://www.ftc.gov/bcp/edu/microsites/idtheft/); and
3. Monitor your credit reports with the three national credit reporting agencies (Equifax, TransUnion and Experian).
Tenants may request their credit report and place a fraud alert on their credit report with the three national credit reporting agencies at: http://www.annualcreditreport.com or by contact the credit reporting agency directly. Each agency’s contact information is listed below:
Equifax Credit Information Services, Inc.
P.O. Box 740241
Atlanta, GA 30374
Telephone: (800) 685-1111
P.O. Box 2104
Telephone: (888) 397-3742
P.O. Box 6790
Fullerton, CA 92834
Telephone: (800) 680-7289 or (800) 888-4213
Return to Tenant FAQ