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Enterprise Income Verification (EIV) System Issues

Thursday, January 06, 2022

HUD has been informed that some Enterprise Income Verification (EIV) system users are encountering the following issues when attempting to view EIV reports for some properties:
  • Missing income reports
  • Duplicate employment quarterly wage data
  • Tenants with incomes on form HUD-50059 are populating on “No Income Reported on 50059” reports
Users experiencing these issues should refer to Handbook 4350.3 REV-1, Chapter 9, par. 9-13 for when independent third-party verification is required and Chapter 5-13 for the hierarchy of acceptable forms of verification for the affected income data. For compliance monitoring purposes, copies of EIV reports containing missing, duplicate, or discrepant data should be retained in accordance with Chapter 9-14 of HUD Handbook 4350.3. A copy of this message should accompany the retained reports for explanatory purposes.

HUD will notify users when the issues have been corrected.  The Multifamily Help Desk is available for assistance via email at MF_EIV@hud.gov or by phone at 800-767-7588 or 888-297-8689 option five.

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