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CAHI processing during COVID-19

Wednesday, March 25, 2020

Shelter in Place is in effect for the entire state of California. For more information, please read the California order posted here   - https://covid19.ca.gov/img/Executive-Order-N-33-20.pdf

CAHI is handling all processes remotely.  We anticipate no change in service level at this time.  To facilitate these accommodations and assure maximum availability, our staff are

-        Securely working on PBCA related work product remotely

-        Have access to their e-mail accounts and their office phones have been forwarded

In the past, Owners and Agents and HUD have been notified to send documents electronically if at all possible, and to utilize the main PBCA e-mail, cahi-submissions@cgifederal.com,  or fax line, 510-268-8545.  Due to limitations on access to all postal services and the CAHI office, there will be delays in the processing of any package submitted in paper format.  We will do our best to minimize these delays but again encourage the submission of all work in electronic format.

If you have any difficulty reaching CAHI staff during this period please call our contact center at 877-506-3552 and they will forward your message to the applicable parties.

We appreciate your understanding and partnership during this crisis.  If there is anything we can do to assist, please do not hesitate to contact us.   Updates will be provided as warranted.

Contact Center: 800 982-5221, TTY-800-735-2929, Spanish TTY-800-855-3000
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