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CAHI Remains Operational

Monday, March 23, 2020

CAHI remains operational during the 'Shelter in Place' and is still processing contract renewals, rent adjustments, vouchers, and special claims. The contact center is still open and receiving tenant calls. We are also issuing MOR reports for visits completed prior to the shelter in place order and following up on open MORs. During this time we want to remind Owner/Agents to submit documentation to the CAHI submissions email. Information for email submissions can be found below or by clicking here:

CAHI and CGI strongly encourage owners and agents to submit all documentation via email. You may email any documentation as it related to processing your current rent adjustment, HAP contract renewal, special claims, management and occupancy reviews (MOR), or monthly HAP voucher. You may submit a completed 1199 via email, this should include a voided check.

If you choose to email your documentation, please send directly to cahi-submissions@cgifederal.com. You may still email documents directly to your assigned contract specialist, but you must cc: cahi-submissions@cgifederal.com.

Please format your subject line as follows: Property Name, Contract Number, REMS number/Property ID, Type of Process
Example: Happy Gardens, CA39000000, 80000000, Rent Adjustment

Failure to do so may mean that your submission is not logged and it may not be processed. Please ensure all PII is properly redacted before transmission.

Do not send tenant complaints, general inquiries, or general questions to this address.
Those may be instead sent to pbcacontactcenter@cgifederal.com.

If you would rather not email your documents, you may still fax these documents to 510-268-8545. CAHI staff are working remotely and we cannot guarantee that any mail sent to the CAHI office will be checked, logged or processed.

Contact Center: 800 982-5221, TTY-800-735-2929, Spanish TTY-800-855-3000
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